MANUFACTURER WARRANTY
All products sold by Upper Lines Pharmacy are sourced from verified suppliers and carry the original manufacturer's quality guarantee where applicable. Check the product listing for specific coverage details.
WHAT IS COVERED
- Manufacturing defects or quality issues upon receipt
- Sealed products found damaged or defective on arrival
- Wrong item delivered — replaced or refunded immediately
- Products with visible damage caused during shipping
- Expired products dispatched from our warehouse
WHAT IS NOT COVERED
- Opened medicines, capsules, or syrups that have been consumed
- Products damaged due to improper storage by the customer
- Expired products where the expiry was visible before purchase
- Side effects from medications — consult a physician for guidance
- Products purchased from third parties, not directly from us
- Items returned beyond the 7-day return window without prior notice
HOW TO CLAIM WARRANTY
1
Contact Us
Reach out with your order number, product serial number, and a clear description of the issue.
2
Provide Evidence
Share photos or a short video showing the defect. This helps us communicate with the manufacturer.
3
Resolution
We'll coordinate with the brand's service center — repair, replace, or refund within the warranty terms.
TIPS FOR A SMOOTH CLAIM
- • Keep your order confirmation email and invoice for reference
- • Retain original packaging and batch number until your return window closes
- • Record an unboxing video when you receive your order
- • Document any issues with clear photos or video as soon as they appear